Granite State News Collaborative

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Covid-19 forced a chaotic transition to telemedicine in New Hampshire

By Annie Ropeik
NH Business Review

Physical therapist Cristin Zaimes meets remotely with a patient, whose picture is blacked out to protect their privacy. (Courtesy Cristin Zaimes)

For some healthcare providers in New Hampshire, the Covid-19 pandemic has jump-started a move to something they’ve wanted for years: more telemedicine.

But the state’s insurance system has been slow to catch up – and it’s still unclear if it can last.

Cristin Zaimes runs Oceanside Physical Therapy, a clinic in Stratham focused on pelvic health. She wants people to think of telehealth as more than just a lesser substitute for in-person care.

Zaimes says a lot of her clients come in with pain or symptoms that they’ve had for decades without knowing why. Their first appointments are mostly just conversation.

“People come to us and then don’t quite understand their condition, how it’s connected, what they should be doing, the modifications they should make,” she says. “So there’s a lot that can be done – education, watching movement, guiding exercise.”

Zaimes says all of that can happen easily through a screen, making care more accessible and comfortable for people in their homes. She’s wanted to do more of this for years, and she sees a huge opportunity right now.

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