Town meeting or ballot vote? In typical New Hampshire fashion, it depends on the community

Editor’s Note: This article is part of an ongoing series taking a deeper look at the Civic Health Index and what it means for Granite Staters.

By Max Scheinblum, Granite State News Collaborative


Other than the addition of women and minorities to the voting population, the biggest change in New Hampshire’s town meeting history came in 1995, when then-Gov. Steve Merrill signed Senate Bill 2 into law. 

SB2, as it is commonly known, allows the quintessential New Hampshire town meeting a chance to move out of a high school gymnasium and into a voting booth. For some, this erodes America’s “last true vestige of true direct democracy,” as journalist Amy Crawford called it. For others, it gives the nearly 400-year-old practice a jolt of modernity.

Either way, the debate lends a spotlight to local politics while the country at large is increasingly nationalized. And for many, the attention helps renew a sense of pride for the “Live Free or Die” state.

“What's great about New Hampshire is we’re grassroots,” said Lori Radke, chair of the Bedford Town Council. “And the more we take away from our grassroots traditions, then we become Massachusetts, God forbid.”

Across New Hampshire’s 221 municipalities, about a third are so-called “SB2 towns” that opted to do town meeting via ballot. And, for civic engagement’s sake, there has been no discernible downtick in local election attendance since 1995.

“What I always hear from towns is it just depends on what's on the warrant,” said Margaret Byrnes, executive director of the N.H. Municipal Association. “And whether we see, you know, an uptick in attendance or whether we see lower attendance is really driven by issues more than anything.”

In Bow, Byrne’s sentiment rings true.

“There's some town meetings when they're pretty regular items, nothing really controversial, where there aren't a lot of people in attendance compared to a year when we tried to build a safety center and there was an overflow in the auditorium,” said Town Manager Dave Stack.  “We had to set up a second spot in the gym for people in the cafeteria, and we actually, I think, delayed that meeting so we could set all that up with cameras.”

The 8,000-person town on the outskirts of Concord has rejected SB2 six times, consistently validating the community’s appetite for education and engagement. When asked about any particular reasons Bow has repeatedly stuck with a traditional town meeting, Stack cited the transformative potential of hearing from fellow residents.

“I've seen some votes where you can kind of tell the sense of the room is changing once (an issue is) discussed among the voters,” he said. “So I think that's the biggest reason here that there's been a push for” the traditional town meeting.

He recalled a moment during the end of a recent town meeting.

“A resident just stood up and said ‘Hey, isn't this a great way to do it? You know, to do it at town meeting and talk about it?’” Stack said. “I can't remember who that particular person was, but everybody was in agreement that this is a great way to do it.”

The most recent rejection came in 2021, when 426 of the 537 town meeting attendees again voted for Bow to keep classic direct democracy. But between that failed article and another recent hot-button issue, cracks in the system are beginning to show, Stack said. 

A recent town meeting that included a proposal to put a cell tower on town property was pretty well attended, he said, but there was more talk about non-attendees than he’d heard in years prior.

“I know there was a large group of people saying, 'Geez, I'd love to be able to (attend), why can't we vote over the next period after we talk all about these things,’” Stack recalled. “Or how about parents with kids and stuff that can't make it but are looking for different technology. You know, they'd like to participate but in a different way, you know. Watch the meeting streaming or whatever, and then be able to make a decision.”

He said some people seemed to want a “sort of hybrid of an SB2,” with a deliberative session with a live audience in a “supersized Zoom meeting or something.”

“But that form of government just isn't available, even if you want to consider new technology or rolling in

some hybrid type thing,” Stack said. By law, “it's SB2 or it's town meeting.”

One thing that could help give town managers like Stack more options is more research. 

Perhaps the lack of reliable town meeting attendance data stems from the fact that there is no central entity to report the data to, and the only statute that requires tracking what happened at public meetings is to record and post minutes, said Byrnes, the municipal association director. But those formats vary from town to town, writer to writer and year to year.

So, the only way to determine a headcount is to scour the dense documents. Citizens are left to “CTRL+F” — if they’re lucky enough to find a searchable PDF — and type “attendance,” aiming to find a tally at the beginning, end, or buried within the warrant articles, something this reporter has firsthand experience with. But this effort might not work. Some reports don’t even mention a voter count.

The Enfield experience

Though the SB2 form isn’t perfect either, it is a definite improvement in terms of recordkeeping. Municipalities are required to post election results and ballot counts, leaving a concrete paper trail for the voting portion of SB2 town meeting. Deliberative sessions, on the other hand, use the same piecemeal minutes system as a traditional town meeting. 

That system doesn’t usually lead to anything concrete, but in Enfield, declining deliberative session numbers fueled a switch away from SB2 over two decades ago.

“The ‘old style’ town meeting allowed for a greater number of voters to be educated on the articles by hearing and participating in discussion of each article,” read minutes from a 2001 deliberative session. “B. Mayer said that it was his experience with other towns that the same thing was happening to them under SB2, that fewer people were attending the deliberative session.” 

This was just five years after Enfield voted to switch to SB2 in 1996 — the first year the legislation took effect. In 1997, a motion to rescind SB2 failed, but on March 13, 2001, Enfield went back to the “old style.”

During the 2021 town meeting, Enfield residents petitioned to put the SB2 question back on the ballot, citing everything from ease of access to a lack of engagement as a rationale to vote by pen rather than voice. But the motion failed, and the article died in the meeting.

Smaller means more

To help towns like Enfield make more personalized decisions, the municipal association published a study in 2012 — the 15th anniversary of municipalities’ first SB2 votes — that looks at deliberative session attendance as a percentage of the voter population. 

Though the report only focuses on 27 eligible populations — due to a widespread lack of attendance figures — it found towns with relatively small populations have higher percentages of voter participation than larger towns. That largely holds true for traditional town meeting too, according to several town officials across the state.

But that is the only known compilation of deliberative session data, meaning anecdotes tell the story of SB2 town meeting since. Part of the reason there has not been another is that the organization used to have a staff researcher. But Byrnes is hopeful there will be more quality information in the years to come.

“We don't have a plan to do a new study, but it's actually something we're looking at as part of NHMA's strategic planning for the future,” she said, noting that town meeting attendance and format research is near the top of her list. The hope is to disseminate high-quality, reliable data across New Hampshire's 221 towns and 13 cities.

One size does not fit all

Similar to the attendance question, there is no discernable formula to determine whether a town would be better off with SB2 or the traditional town meeting. 

The prevailing thought used to be larger towns were better SB2 fits while smaller ones would stick with a traditional town meeting, but that is no longer the case.

“At this point, we've seen quite a variety of towns adopt it, and so often it's because there's an interested contingent in town that's driving it,” Byrnes said, citing Bennington and Ashland, whose populations sit around 2,000, as smaller SB2 towns. “Whether that's local officials and residents or fully resident-driven, they have reasons that they think it would be better for their community and they're the ones who push it forward.”

Bedford’s SB2 vote this past spring featured a clash in interests between residents and the town council. When a group initially brought the question to the council two years ago, the council voted unanimously to keep municipal budget voting in traditional town meeting form. It turned out that 74% of voters felt differently.

“It's never been an issue as long as I've been here 20 some-odd years,” said council Chair Lori Radke. “You get your outlanders, you get people who complain, but, for the most part, it's never been pitchforks out saying, ‘Hey, (the budget is) up too high.’ It's never really been that, so we never saw a reason for (SB2).” 

But that was not the reason several residents wanted to move to the secret ballot system — it was more of a numbers game. Jay Nash, a member of the Bedford School Board from 2018 to 2021, saw those inconsistencies firsthand and became the town’s “primary agitator,” he said.

“We would have 4,000 people show up and vote on everything else on Tuesday, and then Wednesday night at 7 p.m., 50 or 60 people would show up to vote (for the budget),” said Nash, describing the differences in voter participation between the 2023 school board election and 2023 budgetary town meeting.  “And I just found that to be in need of repair.”

So, in agreement with the town charter, he and other Bedford residents got enough signatures on a petition to get a question on the town ballot in 2023. But it didn’t ask if the town could switch to SB2. It instead asked the town for permission to form a charter commision to explore the potential of switching town budget voting to a secret ballot. 

The typical SB2 switchover is much more streamlined for most towns in New Hampshire, which mostly operate under statewide statutes. A charter, effectively a town’s constitution, makes for more bureaucratic rungs to climb. While that form of government is cited as a better fit for the Granite State’s larger towns and cities like Bedford, it is more difficult to amend, similar to the discrepancies between Congress passing a law and amending the United States Constitution.

Bedford’s charter commission was voted into existence with over 70% of the vote, and after months of meetings and research, its nine members unanimously recommended that the town, with more than 23,000 residents, switch to an official ballot. That recommendation appeared on the 2024 ballot, and it obtained the three-fifths majority needed to make it part of the town charter.

Pluses and minuses

For Nash, SB2’s two-pronged schedule is the best of both worlds. The deliberative session preserves the opportunity for a town meeting full of discussion, dissent and amendment, even though the final vote will happen 30 days after.

“That time allows the other people who maybe couldn't make it to that meeting … to become informed on all of the things that happened at that meeting and then decide whether or not they want to approve it,” he said.

But Radke is dubious about how much will be preserved, given the substantially larger voter pool that comes with SB2.

“You have thousands of people voting on a budget, and out of that thousands of people that voted on it, how many people go to the deliberative session to understand it? Probably the same amount of people that would actually be voting on it [the old way],” she said. “So you've got 1% that know about the budget and the rest of them have no idea what's in it. They're just showing up at the polls. They're going to hit ‘yes’ or ‘no.’ They have no idea what's in that budget.”

Nash said that was a common refrain he heard throughout the years-long process. The example he used was a person telling him they would rather have 70 informed people voting on the budget than 700 who don’t. He called that a “false dichotomy.”

“There's no guarantee that those 70 people actually knew what they were doing other than they were just asked to show up because somebody wanted to put something on the budget at that meeting, right?” he asked. “It's kind of cynical to suggest that out of those 700 people, all of them were ignorant on the issue and aren't smart enough to decide whether or not they can afford your budget.” 

But the proof will be in the proverbial paper pudding, and Radke and the rest of the town council have a great deal of planning, education and outreach ahead of them.

“Hopefully they'll show up at deliberative sessions — I'm not so convinced that they will,” she said. “But it's our job to present that budget line by line and more articles as well. So it's a whole new learning curve for all of us.”


These articles are being shared by partners in the Granite State News Collaborative. For more information, visitcollaborativenh.org.

Why do fewer people attend local meetings, and what can be done about it?

By Susan Geier, Granite State News Collaborative 

Editor’s Note: This article is part of an ongoing series taking a deeper look at the Civic Health Index and what it means for Granite Staters.



New Hampshire’s tradition of direct participation in government is a foundational part of its identity.

It turns out, however, that most of us don’t attend local meetings. In fact, just 12% of state residents attended a public meeting in the past year, down from 18% in 2019, according to the 2024 Civic Health Index released this month by the Carsey School of Public Policy at the University of New Hampshire. 

Granite Staters, like people in the rest of the country, don’t attend public meetings or belong to clubs, groups and organizations like we did in past decades, according to researchers. Indicators of civic awareness and engagement reflect how people feel, learn, and take actions related to issues that affect their lives, according to the Civic Health Index findings. 

“This decline allows you to question the fundamental good of those institutions,” said Robert Putnam, a New Hampshire resident and retired Harvard professor who’s been studying civic health and social connection for the past 50 years. 

Declining involvement in community institutions, he says, has harmed our civic infrastructure because it affects our feelings of trust, mattering and belonging.

“What is more concerning in New Hampshire is that we are so reliant on people being civically engaged,” said Will Stewart, former director of Stay Work Play and now head of Leadership New Hampshire. “We rely on volunteers for select boards, school boards, zoning boards, civic clubs. Our reliance on volunteers has a disproportionate effect in New Hampshire versus the rest of the country.”

Overall, New Hampshire continues to rank higher than national averages in attending public meetings and contacting public officials.

Since the pandemic, public meeting attendance has dropped nationally but the drop in attendance was larger in New Hampshire than nationwide. Although many Granite Staters do attend public meetings, 88 percent of us did not attend public meetings at all. 

When it comes to civic awareness and engagement, people who are older, have higher levels of education and higher incomes tend to be more civically aware and engaged, according to the findings. 

Millennials, for example, were rated lower in giving, talking with friends and family about politics, doing favors for neighbors, paying attention to news, attending public meetings and participating in groups, according to the research. 

“Young people are trying to build careers at the same time these costs are skyrocketing, while wages are not keeping pace,” Stewart said. “So this age group is likely working more just to pay bills so there is no time or energy to get involved. The focus is on career, bills and family.”

Researchers noted the drop in public meeting attendance may be due to health concerns related to COVID-19. It may be too early to know if other factors, such as dissatisfaction with politics or feelings of apathy, play a role in meeting attendance. The rise of online and hybrid public meetings may facilitate greater engagement over time, if those options are available.

Declining attendance

Tamworth Town Administrator Keats Myer said attendance at local meetings is a mixed bag. She noted 270 people (10 percent of voters) turned out at the last town meeting. 

“It’s definitely come down over the years,” she said, but there still is a robust group of volunteers for town committees. 

Like many communities, turnout is low for selectboard meetings, which are held at 6 p.m. on Thursdays. Myer knows people are often too busy to attend, but noted the meetings are available to watch online. 

People don’t see themselves as part of a larger community or feel their voices matter, and when that happens it’s easy not to get involved, attend meetings or even vote, says Allyson Ruyder, director of the nonprofit NH Civics. (NH Charitable Foundation photo by Cheryl Senter)

Myer said there should be more focus on civic education so people understand what is at stake. Decisions, especially those made at the local level, have a direct impact on residents.

“Most don’t know how government works,” she said.

Allyson Ryder, executive director of NH Civics, a nonprofit focused on K-12 civics programming, policy research and advocacy, said a divestment in civics education over the past couple of decades has had a negative impact. 

People don’t see themselves as part of a larger community or feel their voices matter, and when that happens it’s easy not to get involved, attend meetings or even vote, she said. 

The good news is more attention is being paid to civics education. 

Last year in the N.H. Legislature, a law was passed to require civics education in elementary, middle and high school. This bill also defines civics education and establishes the N.H. Civics Education Commission to oversee and assist civics education in New Hampshire. 

And another law was passed this year requiring school districts and private high schools to develop programs to inform high school students about registering to vote. 

Still, Ryder said, while schools play a critical role, we need to view civics as more than learning about government, but how we all can work together to address issues in our community. 

“This is where community can come into play — to help people understand that all of their energy and participation helps all of us to be successful,” she said, noting she was on her local school board and saw the low turnout, even though getting involved is simple.

Empowering residents

As part of its research, the Civic Health Index authors suggest municipalities work to find strategies to build trust, including helping residents learn how governmental systems work and providing increased transparency into the process. 

That’s something the town of Barrington has taken to heart. 

‘It is our job to empower residents to get involved with the civic process,’ said Town Administrator of Barrington, which earlier this year saw attendance at town meeting. (Foster’s Daily Democrat photo by Deb Cram)

The town had a low turnout for public meetings and voting. But thanks to some innovative civic engagement initiatives, there was a record 41% voter turnout for town meeting earlier this year.

“That is the highest the town has ever had,” said Town Administrator Connor MacIver. “And there were 40 warrant articles on the ballot.”

Low attendance at public meetings is an ongoing, complex issue that isn’t easily addressed, so MacIver and other officials decided to put their focus on getting higher turnout for town meeting. 

“That is our bread and butter,” he said. “We are lucky in New Hampshire that the government is close to the people. So, it is our job to empower residents to get involved with the civic process.”

Barrington Kids Ballot (courtesy Barrington website)

That’s where Barrington Kids Vote comes in. It’s a voting experience for kids held at the annual town and school election in March. Beginning last year, the town put fun and civic-oriented issues on a special kid ballot. Kids then go with their parents to the polls to cast their own votes. 

This past March, 424 kids voted on the color of the town dog tag (purple won), the name of the forestry truck (Smokey Bearington was the top vote-getter), and when to hold trick-or-treat (Oct. 31). 

“It’s an opportunity for kids to talk to their parents about voting,” he said. 

In addition to Barrington Kids Vote, the town puts together a comprehensive, easy-to-read voter guide and distributes it in print, online and via social media. 

“We needed to package it in a way that makes it easy to digest,” MacIver said. “Folks lead busy lives, and it’s hard to stay involved, but local government relies on them. That is why voter education is so important.” 

These articles are being shared by partners in the Granite State News Collaborative. For more information, visitcollaborativenh.org.

Trust in local media ‘holding steady,’ according to 2024 Civic Health Index Poll

Editor’s Note: This article is part of an ongoing series taking a deeper look at the Civic Health Index and what it means for Granite Staters.


By Kylie Valluzzi, Granite State News Collaborative


Kathy Nichols, a Dublin resident, has been subscribing to the Monadnock Ledger-Transcript since she moved to New Hampshire 20 years ago. 

In 2023, she went through the Civic Documenters program — a pilot initiative that trains New Hampshire residents to document local government meetings and support local journalism — to contribute to the Ledger-Transcript. 

“I've always been a newspaper reader, and I like my local news to know what's happening in my community,” Nichols said. “I love different stories in the paper and learning about what's happening in other towns.”

Nichols’ experience with the Civic Documenters program not only deepened her understanding of local governance but also reinforced her trust in local media. 

Violet Schuttler , Associate Producer, The Marlin Fitzwater Center For Communication

Franklin Pierce University, sits in the control room at the Fitz studios. (Photo Credit, Luke Newman for The Marlin Fitzwater Center)

“The right-to-know law information was really interesting to me,” she explained. “They had a lot of case studies that go back years, and it just kind of astonished me because I've always thought, why would a select board or a planning board not give you the information that's supposed to be public? And lo and behold, over the years, that's exactly what's happened. So it was good to learn about it and see what was going on. I appreciated it.”

However, trust in local media is not universal. According to the University of New Hampshire Carsey School of Public Policy’s 2024 Civic Health Index, 60% of New Hampshire residents said they trust local media either some or a lot. The percentage is actually up slightly compared to 2019 and 2001, when it was 54% and 58% respectively.

These findings are similar to a 2022 national report from Pew Research Center that found that 71% of adults sampled have some or a lot of trust in the information they get from local news media. The same report found that trust in national media was 10 points less.

People tend to trust local media more because “they have the opportunity to validate it,” said Dr. Kimberly Lauffer, who was not affiliated with the poll but teaches journalism and public relations at Keene State College. “They see [the stories], it’s people they know who are quoted, it’s on topics that are of really important interest to them, things that affect their daily lives.”

Annmarie Timmins, speaks about the state of local journalism for the digital NH PBS series The State We’re In (Credit NHPBS)

Annmarie Timmins, a journalist for New Hampshire Bulletin, has stayed in local news for more than a quarter-century — including 25 years with the Concord Monitor, a daily newspaper — because of this opportunity to build community rapport. The Bulletin is a nonprofit, online-only news source.

“I do hear from a reader when I get it wrong, either by email or they see me at the gym or at Home Depot, and I hear about it — the good and the bad. I feel lucky to have that; as painful as it is sometimes, I feel really fortunate to have that kind of relationship. I think that makes a huge difference [in trust],” Timmins said.

Local news is also perceived as more trustworthy because opinions are clearly labeled, Lauffer said, while in national news, analysis pieces often blend facts with interpretation, making it harder for readers to distinguish between fact and opinion. This blurring of lines, especially on cable networks such as CNN, MSNBC and Fox, contributes to the perception that local news is more trustworthy than national news.

Nichols said one of the strengths of local media is its ability to cover the intricacies of small-town governance, something she witnessed firsthand. 

“There’s just so much information that the local paper has been able to provide to people and keep them informed about meetings and what was going to happen,” she said, referring to a recent issue in Dublin where the regional school district considered closing local elementary schools as a cost-saving measure. “I think that got a lot more people interested in the paper.”

Political party affiliation seems to have an impact, with liberals more likely to trust local news than conservatives and libertarians, according to the Civic Health Index.. People with postgraduate degrees also exhibit higher levels of trust than those with a high school education or less.

The Civic Health Index utilized data from the January 2024 Granite Poll Survey, a web-based survey by the University of New Hampshire Survey Center, which gathered opinions from 1,864 randomly selected New Hampshire residents. Additional data was sourced from the U.S. Census Bureau's Current Population Survey.

Financial viability

However, a significant challenge looms over local newspapers: The erosion of trust in media is leading to a decline in readership and, subsequently, the financial viability of these outlets. 

Three major U.S. newspapers — The ​​Wall Street Journal, The New York Times and USA Today — collectively lost more than 500,000 print subscribers from 2020 to 2021, according to a 2024 report from Redline Digital, a digital PR agency. 

That loss is part of a broader trend in which newspaper industry revenue plummeted by 52% from 2002 to 2020, a decline largely attributed to diminishing trust in the media.

Granite Beat graphic courtesy The Laconia Daily Sun

Yet, despite the downturn in print subscriptions, some major news outlets have successfully transitioned to digital platforms, drawing in substantial numbers of digital readers. The New York Times, for example, reported almost 10 million digital-only subscribers by the end of 2023, highlighting a shift in how news consumers engage with content. This digital success offers a blueprint for local outlets looking to adapt to changing reader habits, though replicating such models on a smaller scale remains a challenge.

There has also been a real push to set up online-only, nonprofit news organizations. For example, the Institute for Nonprofit News, a consortium of nonprofit news organizations, has grown from a few dozen members in 2009 to about 450 members now.

Nonprofit news organizations in New Hampshire include Timmins’ organization, New Hampshire Bulletin, and the New Hampshire Center for Public Interest Journalism, and the organization publishing this report, the Granite State News Collaborative.

As fewer people subscribe or support local media, the newspapers are forced to cut back on coverage, which only deepens the cycle of mistrust and disengagement. The newspaper industry is projected to lose $2.4 billion in ad investments between 2021 and 2026, further threatening the survival of local news outlets.

"Not trusting the media is a form of it disappearing," Timmins said. "And when that happens, democracy suffers."

Lauffer said that if local media ended the practice of endorsing candidates, and instead issued voter guides and other forms of unbiased government coverage, it would be seen as less polarizing.

A matter of trust 

National media can amplify polarization by highlighting extreme viewpoints to create conflict, but local solutions journalism can help shift the focus toward resolving issues. 

That form of journalism focuses on in-depth reporting about how people are trying to solve particular problems, and the lessons that can be learned from successes and failures.

Despite differences in approaches and politics, many people share similar values and goals, Lauffer said, suggesting that disagreements are often about methods rather than the underlying objectives.

Nichols, reflecting on her experience as a Civic Documenter, emphasized the importance of community involvement in fostering trust. 

“One of the things that I have found helpful is I’m more aware of it now that I got involved in this,” she said. “If I see a local reporter at an event, I think it’s important. If I’m a parent, or if I’m a person in my town, and I see a story about my local library or about the parade in town, and it’s done in a positive way, I think that builds a relationship between me and the news outlet. That’s terrifically important.”

One of the biggest impacts of a lack of trust in local media is that people who don’t trust it are less likely to support it. They’re less likely to be subscribers, to want to participate in it as a news source or to send in a letter to the editor. 

Lauffer said her mother, for example, stopped subscribing to her local newspaper in Michigan, which covered three counties.

“They have many different local governments, school systems, local employers, and they have like five reporters to cover that massive geographical area,” Lauffer said. “There’s no way they can do it effectively, and if a local medium isn’t covering its area effectively, then people don’t see themselves represented and they are less likely to purchase subscriptions.”

The inaugural class of Civic Documenters meets in The Sentinel's newsroom Tuesday evening with editors from The Sentinel, the Monadnock Ledger-Transcript and Granite State News Collaborative. (Jack Rooney / Sentinel Staff)

To help build trust with readers in New Hampshire, Timmins works to ensure that all sides of every story are heard, or at least given the chance to speak.

“When [the Bulletin] launched, people assumed we were liberal media,” Timmins said. “I don't know why, but I've worked hard to forge relationships with the people in, say, the Legislature, who do have that view, so I could establish a personal relationship. That's been an intentional effort on my part to get to know them and to tell them after every call, ‘If I get this wrong or you feel misrepresented, call me. I want to hear about it.’”

She also advocates engaging with different audiences through various platforms, such as social media and live-streamed conversations, to ensure broader community representation. 

Lauffer similarly emphasized the importance of seeking out diversified sources and covering a wide range of topics that affect different parts of the community. She also highlighted the value of engaging directly with the public through newsletters, listening sessions, and focused discussions with various constituencies to enhance the public’s understanding of and trust in local journalism.

“Trust has changed, but I’m not in despair yet,” Timmins said. “I think the opportunity here to gain someone’s trust is pretty significant. And I do think local media here has earned that trust and, for the most part, does have it.”


These articles are being shared by partners in the Granite State News Collaborative. For more information, visitcollaborativenh.org.

Trust in local government steadily declining, according to 2024 NH Civic Health Index Poll

Editor’s Note: This article is part of an ongoing series taking a deeper look at the Civic Health Index and what it means for Granite Staters.

By Kylie Valluzzi, Granite State News Collaborative

Randy Filiault has spent over 26 years serving on the Keene City Council, witnessing firsthand the evolving relationship between citizens and their local government. As a lifetime resident of Keene, Filiault has built relationships with his constituents, yet he’s noticed a shift in how people perceive their local leaders.

“If I'm looking for what I would say is the root cause of people being less confident in government, locally and nationally, it's really social media,” Filiault said. While Keene's nonpartisan city council and close-knit community might help maintain a higher level of trust than elsewhere, the challenges of misinformation and division are ever-present.

This decline in trust is reflected across New Hampshire. The University of New Hampshire Carsey School of Public Policy’s 2024 Civic Health Index shows that only 3% of Granite Staters trust their local government “just about always,” while 33% trust it “most of the time.” 

City councilors vote during a 2023 discussion of  Keene's downtown infrastructure project.

Hunter Oberst / Keene Sentinel Staff

Filiault believes that Keene’s unique character — its nonpartisan council and the fact that residents know their representatives personally — may buffer the city from the worst effects of this trend. 

“I've been a lifetime resident of Keene, so people know me beyond just my political votes. That definitely helps,” he said.

Despite this, the challenges are undeniable. Filiault points to debates over Keene’s downtown renovation project as an example. 

“We're going to be ripping up our downtown because the infrastructure is outdated and needs to be replaced,” he said. “Within Keene, being a small community, the public did actively get involved in that issue.” 

However, he said that level of engagement is the exception rather than the rule. In an average city council meeting, he said, “we might have a dozen issues, but only one or two that the press even picks up on.”

Misinformation, lack of engagement

Misinformation, coupled with a general lack of engagement, has contributed to a decline in trust in local government across the state. Local governments, both at the state and town level, play crucial roles in managing everyday public services. 

Town governments are typically responsible for services such as road maintenance, local law enforcement, public education and zoning regulations. State governments oversee broader functions such as statewide infrastructure, public health services, and managing state laws and budgets.

One of the key challenges local governments face is balancing tight budgets with public demands. Decisions on how to allocate limited resources — whether for road repairs, public safety, or education — are often contentious and can significantly influence public trust.

Nationally, trust in the federal government has dropped since 2001 and remained low from 2019 to 2023, the poll found. Most New Hampshire residents only sometimes or almost never trust the national government. 

Cars whiz through Keene’s Central Square, as photographed in May 2023, (Keene Sentinel Photo Credit)

Historically, people tend to trust their local and state governments more than the federal government. A 2023 Gallup poll found that 67% of Americans trusted local government to handle local problems, compared to only 32% who trusted the U.S. Congress, the federal government’s legislative branch.

The pandemic effect

However, all institutions have below-average trust levels, the poll found. The COVID-19 pandemic significantly contributed to this decline, according to Tama Andrews, who is not affiliated with the poll but is an expert in political science and international affairs and teaches at the University of New Hampshire. Andrews cited the “negative news” and “alternative facts, misinformation, and outright falsehoods” that circulated during the pandemic.

The Civic Health Index reports that 36% of Granite Staters trust local government “just about always” or “most of the time,” 48% trust it some of the time, 15% hardly ever, and 1% are uncertain. Populations with high levels of distrust include libertarians, socialists, and North Country residents.

Keene City Councilor Randy Filiault  speaks  during a city council meeting on a downtown infrastructure project in 2023.

Hannah Schroeder / Sentinel Staff

These numbers were drawn from the January 2024 Granite State Poll, a web-based survey conducted by the University of New Hampshire Survey Center. The survey, which recruited panel members from randomly selected phone numbers in New Hampshire, gathered opinions from 1,864 people. The Civic Health Index drew on data from the poll, as well as data from the U.S. Census Bureau's Current Population Survey.

In the North Country, where distrust is particularly pronounced, residents tend to place more trust in their neighbors than in local government. 

Andrews finds this ironic, noting that the closer you feel connected to and engage with your community, the more you tend to trust and approve of it. She hypothesizes that the lack of trust in the North Country could stem from the small-town dynamic where the same people often run for office.

“You get to the point where you know who those people are. You may like them, you may not. But after a while, you start thinking — and I’m extrapolating here — ‘Oh, those stupid selectboard people. They always make the wrong decisions. I’m going to move out of this town; I can’t take it anymore.’”

Engagement in local government is crucial, Andrews said. People who do not participate in their local government or lack a sense of community in their neighborhood are more likely to have lower levels of trust. Engaging in government includes attending town meetings and voting in midterm and local elections.

Keene resident Dorrie Masten records a portion of the Keene City Council meeting  in 2023 evening as Councilor Mitch Greenwald speaks about a  downtown infrastructure project. Hannah Schroeder / Sentinel Staff

In the 2020 presidential election, 72.2% of Granite Staters above age 18 voted, 10.8 points higher than the national average. In the 2018 midterm election, 53.3% of New Hampshire residents over 18 voted. There are correlations between trust and satisfaction in government with voter turnout, Andrews said. The more people vote, the more likely they are to approve of the governing body. 

‘More people like all of us’

A significant concern with declining trust in government is the decreasing willingness of people to run for elected office.

Filiault, who has faced challenges — including hate threats for his stance on a mask ordinance during the pandemic — is still committed to his role. 

“If you ask me today, would I run again? Yes,” he said. “You don’t run to make money. You don’t run to make friends, because you really make neither at a local level. You only run to do the best you can for your community, and that’s it. That’s the only goal.”

Andrews underscores the importance of new generations stepping up to these roles, noting that a greater diversity of voices in government could help build public trust. She believes that having more “people like all of us” – Gen-Xers, millennials, and Gen-Zs – in leadership positions could make a difference.

“The most important thing [to increase trust] would be to increase public education on what state and local government does, and what the policies are, and how the state and local government agencies actually affect every single one of us,” she said. “I think more awareness of that would help.”


These articles are being shared by partners in the Granite State News Collaborative. For more information, visitcollaborativenh.org.

Loneliness and isolation, exacerbated by COVID, remain a concern in New Hampshire

Civic Health Index shows some social effects of pandemic linger among Granite Staters


Editor’s Note: This article is part of an ongoing series taking a deeper look at the Civic Health Index and what it means for Granite Staters.

By Sarah Donovan-Granite State News Collaborative


During the height of the COVID-19 pandemic, federal and state guidelines essentially left most of us quarantining at home. We were told not to gather with friends and family in order to mitigate the spread of the virus, not to hold gatherings with people who weren’t in your immediate household, and to maintain social distance and limit social interaction overall. And then there were the masks.

All of which raises a question: Did those limits on social interactions have a long-term effect on people and how we relate to one another? 

In 2020, the U.S. Census Bureau partnered with the National Center for Health Statistics to conduct the Household Pulse Survey, to collect information on relevant issues that have affected American households. 

In New Hampshire, 36.9% of adults reported never or rarely receiving the social or emotional support they needed, the survey found through data collected from June 25 to July 22, 2024. The survey also found that 43.8% of adults in the Granite State usually or always feel lonely. The Household Pulse Survey found that, nationally, an average of 40% of adults reported feelings of being lonely usually or always. 

The sense of isolation and loneliness is echoed in the findings of the University of New Hampshire Carsey School of Public Policy 2024 Civic Health Index. Using Census data, the report found that between 2019 and 2022 — from before the pandemic to two years into it — time spent with friends and family dropped by 5%, people who did frequent favors for neighbors dropped by half, working with neighbors to do something positive for the community dropped by 6% and there were fewer people attending public meetings in 2021 than in 2019. It also found that 20% of New Hampshire residents said they don’t feel emotionally connected to where they live. 

The sense of isolation and loneliness existed before COVID — some 43% of respondents in a 2020 study, conducted during the first year of the pandemic, said they felt more lonely and isolated amid COVID — but it’s likely that the pandemic only made the situation worse, and it has not seemed to have abated. And numerous studies have found that loneliness and social isolation can lead to a wide range of mental and physical health concerns, including heart disease, cognitive decline, depression, suicidality and self-harm.

Effects on children

People of all ages were affected.

A 2023 survey of children found an increase in the percentage of children with developmental delays since the pandemic, along with learning disabilities and behavioral issues, especially kids who may have already had an underlying risk. 

Participants in the Meals on Wheels of Hillsborough County’s Dine Out Club gather for a meal at one of the program’s participating restaurants. (Courtesy Emily Roberts, Meals on Wheels of Hillsborough County)

Further, a study published by the Adolescent Brain Cognitive Development found that of 11,633 children aged 9-11 years, higher screen time was associated with higher odds of reporting suicidal behaviors in follow-up. In October 2021, the American Academy of Pediatrics, the American Academy of Child and Adolescent Psychiatry, and the Children’s Hospital Association declared a national emergency when it comes to the mental health of children.

Amid concerns about the mental health and well-being of children during the pandemic, the Boys & Girls Club of Manchester pivoted its programs to fully remote on March 17, 2020, when Gov. Chris Sununu began issuing a series of stay-at-home and other COVID-related orders as the virus took hold in New Hampshire.

From serving 608 children at the start of March 2020 to closing its doors later that month to reopening in mid-May 2020 and serving 210 kids by June 2020, the club took many measures to ensure that community, meals and teaching services were not lost.

At the start of the pandemic, said Diane Fitzpatrick, chief executive officer of the organization, the thought was, “How are we going to take care of our kids?” 

She said her staff members really stepped up and followed COVID-19 guidelines. When they operated virtually, it was mostly for tutoring help, as many of the kids had never experienced online learning and needed extra one-on-one attention to help them successfully complete their coursework. 

During the pandemic, the staff checked in with their members regularly, completing 300 virtual wellness checks throughout the pandemic. They also implemented a grab-and-go meal distribution service, so members and their caretakers could pick up meals. 

In mid-May of 2020, the Boys & Girls Club was able to reopen as an emergency child care program that served 30 children. 

In the fall of 2020, the Manchester School District began the school year with a combination of remote and hybrid learning.The Boys & Girls Club launched a COVID Care remote learning program at its Union Street Clubhouse that served 130 children from kindergarten to fifth grade. The program enabled the kids to do their remote learning with staff support, providing child care so parents could work. 

Fitzpatrick said it was an essential program, as most parents had to work and needed reliable child care, even with pandemic restrictions. 

“We did this because this is what our community needed,” said Fitzpatrick. “In times of stress, we come together statewide. People came together to support the kids.”

Older adults

Social isolation has become a pressing concern among older adults — especially in New Hampshire, where 18.7% of residents are age 65 and older, compared to the national average of 16.5%. To address concerns, many nonprofit and social service agencies across the state have implemented community action plans to mitigate and combat social isolation in older adults. 

Meals on Wheels of Hillsborough County, which provides nutritious meals and wellness checks free of charge to older homebound and disabled adults, has been taking steps since the pandemic to decrease social isolation.

Jon Eriquezzo, president of Meals on Wheels of Hillsborough County, said an alarming trend sprang up during and after the pandemic, one that prompted Eriquezzo and his team to switch gears.

“Before the pandemic, we would consistently ask the question, ‘Do you get any other visitors during the week besides your Meals on Wheels driver?’ And the response has always been consistent. Around 20% would say we’re the only visitor they get. And in about 2021, we polled again, and it shot up to 60%. Now that was very alarming,” said Eriquezzo. 

One way Meals on Wheels is working to decrease social isolation is through a congregate dining program, which is supported under the federal Older Americans Act. Eriquezzo said he was inspired by a similar program in Connecticut, where Meals on Wheels partnered with a local restaurant to support a program that enables adults over age 60 to eat out free of charge through a restaurant voucher program. 

Using the Connecticut program as a model, Eriquezzo created the Dine Out Club, which provides clients age 60 or older with a club card that can be presented at select restaurants for up to eight meals per registered member per month. The cost is minimal — a $4 donation per meal, although no one who is eligible to participate will be turned down for membership due to inability to contribute.

New Hampshire didn’t have any rules or regulations for a restaurant voucher program, Eriquezzo said, so his organization had to persuade the state that the program was a good initiative to move forward with. It received a $50,000 grant from Meals on Wheels America, and started a pilot program. 

“It’s been incredible to see the transformation of not only the people and their experiences, but all the restaurants,” said Eriquezzo.

The Dine Out Club is offered at The Village Eatery in Merrimack, the White Birch Eatery in Goffstown and Francoeur’s Cafe in Manchester. 

Eriquezzo said response to the program has been incredible, and he’s seen many success stories emerge from it. 

“There was one gentleman who moved up from Florida who didn’t know anybody, and he happened to be at this restaurant when we were pitching the voucher program. He signed up, and suddenly he started attending, and he started getting friends. Now he has a regular table,” said Eriquezzo. 

Eriquezzo added: “This has been a mass effect of helping people to the point where our program used to serve 2,000 people a year, consistently; we’re up to 5,000 people in just two years. I think we calculated that as a 117% increase in people we’ve helped.”

Eriquezzo added: “I think it’s true to say that we have shifted our focus on social isolation and loneliness. We have not given up on our mission to do home-delivered meals — 88% of our food deliveries are through home-delivered meals. But we are really moved to do this. We have to do this. This is an imperative that we reduce social isolation, [and] loneliness, and frankly, this is the best way to do it that we’ve ever seen.” 

Members of the Chapin Senior Center in New London performing dynamic stretches and strengthening poses during a chair exercise class. (Photo by Sarah Donovan)

Farther north, in Carroll County — the county with the oldest median age in the state — Granite United Way also identified social isolation as a pressing concern after the pandemic. To combat it, the organization is addressing civic determinants of health through community outreach and social service partnerships.

The Carroll County Coalition of Public Health (C3PH), originally started in 2013 by the New Hampshire Regional Public Health Networks, began as a small nonprofit, then partnered with Granite United Way in 2015 to promote safe and healthy living and deliver essential health services. 

C3PH has six key public health priorities that address residents across the lifespan. One is “aging with connection and purpose.” 

“We know that we have to make our communities livable and be a place where older adults can thrive, get the services they need, and be a place that they can age in place,” said Caleb Gilbert, senior director of public health for Granite United Way and Public Health Advisory Council coordinator for C3PH. 

Gilbert said that, at the time of the pandemic, staff members really began to think about social isolation, as they always knew it was an issue. 

“I think because we are a rural county and people are spread out, it’s challenging to get to those community centers, or places where older adults gather, or not even older adults gather,” said Gilbert.

Older adults are more vulnerable to COVID, so during the pandemic, many community programs had to be temporarily shut down, such as the congregate dining program at the Gibson Center for Senior Services in North Conway. 

To adapt to the restrictions of the pandemic and address social determinants of health, Granite United Way partnered with the Gibson Center to create a 12- town Mount Washington AARP Age-Friendly Community, which focuses on community livability, following World Health Organization guidelines. Some of the areas in the spotlight are housing, health, community and transportation. 

Community connections were vital during the pandemic, Gilbert said, and the organizations relied a lot on the home meal delivery services of Meals on Wheels New Hampshire and regularly checked in on members via email and kept them updated through community bulletins. 

Once pandemic restrictions eased, Gilbert said that Granite United Way’s partnership with the Gibson Center focused on Mount Washington Valley Age-Friendly Community programs to provide activities and transportation.

“There’s more and more people looking for the kinds of services that we offer, but also just people looking for community.” said David Smolen, executive director of the center. “For a lot of the people who come, maybe we have people who visit here every day, you know, and it’s really a core part of their life, which we’re really proud of.”

Transportation, meals, personalized Medicare counseling, computer tablet access and community activities are among other services used to promote the well-being of older adults hosted at the Gibson Center, he said.

#Westaytogether

In the New London area, the Council on Aging’s Chapin Senior Center also was closed at the start of the pandemic but it found ways to help and support them.

Similar to the Gibson Center, the Chapin Center started a program called #Westaytogether, reaching out to members to check how they were doing.

“What could we do to help? Did they have food? Did they have medication? Because a lot of the people we serve here we have on our transportation [services]. People who don’t have vehicles can’t get to places unless we transport them,” said Executive Director Kelley Keith. 

After the center reopened, Keith said people were very happy to be in-person once again to get that community connection they didn’t have during the pandemic.

“I think to combat social isolation, or to have some sort of normalcy through a very unprecedented time, was coming here and keeping these programs going, keeping the transportation going to get them to doctor’s appointments, to keep them healthy. We had to keep moving,” said Keith. 

Keith said participation rates at the center are back to pre-COVID levels, and the Chapin Center has been increasing in-person programs trying to get more people to come in person, such as introducing new activities like exercise classes.

Fran Wilson of New London, has been a Chapin Senior Center member for 10 years. ‘It's good to get out and socialize,’ she said. (Photo by Sarah Donovan)

At a recent chair exercise class at the center, the room was packed with 22 people, mainly women, who filled the room with positive, upbeat energy.
Rosalie Sainsbury has been attending the Chapin Senior Center for 20 years. She said that during the height of the pandemic, she stopped attending classes, but in 2022 she returned with a mask. She said she finds the center really beneficial, specifically the exercise classes. 

Fran Wilson has been going to the center for about 10 years. She said she continued to attend the classes that were being offered even through the pandemic, as she said she is a nurse and wasn’t too worried about the virus as long as she was taking necessary precautions, such as wearing a mask and social distancing. 

“It’s good to get out and socialize,” she said. 


These articles are being shared by partners in the Granite State News Collaborative. For more information, visit collaborativenh.org.



Robert Putnam, a pioneer in civic health, continues to warn about the decline in connectedness

‘Do I have to worry about my neighbor? Yes, because it affects my life.’

By Susan Geier, Granite State News Collaborative

Looking out the window at the view of Mount Monadnock from his home office in Jaffrey, Robert Putnam admitted he was getting a little preachy trying to summarize his life’s work. 

“We actually have to feel morally connected to other people, and I know that sounds kind of mushy,” he said.

Putnam, a longtime New Hampshire resident, is a nationally known political scientist specializing in comparative politics and has written 14 books. He is the Peter and Isabel Malkin Professor of Public Policy at Harvard University’s John F. Kennedy School of Government, and retired from active teaching in 2018. 

His seminal book, “Bowling Alone: The Collapse and Revival of American Community,” published in 2000, drew on vast research and data to show how people had grown more politically polarized, less engaged in clubs and other organizations, in civic participation and with each other over the past 50 years. 

“America has gotten worse in the last 20 years when it comes to trusting each other,” Putnam said.

He said the decline in our social capital is detrimental to ourselves and communities. Social capital, according to Putnam, is the relationship and trust among people and organizations.

New Hampshire residents still have many civic health strengths, such as talking with friends, volunteering, voting, and working together for the good of their communities, according to preliminary findings from the upcoming Civic Health Index by University of New Hampshire’s Carsey School of Public Policy. 

Civic health is defined as looking at who takes part and who does not in public life and includes factors such as how much people trust each other, attend public meetings, get involved, vote and help their neighbors.

The index — CHI, for short — will be released in October. It is based on U.S. Census data and the 2023 Granite State Poll conducted by the UNH Survey Center. While New Hampshire is still doing well compared to other states, this research mirrors Putnam’s findings of a measurable decrease in civic health here and across the country.

“The background to this whole thing is the work I did with the New Hampshire Charitable Foundation in 2000,” Putnam said. 

Back then, New Hampshire was part of a nationwide Social Capital Community Benchmark Survey conducted around the country involving 30,000 people. New Hampshire scored quite high in the social capital rankings.

“In fact, my corner of New Hampshire, Cheshire County, was the highest in the whole country. We were doing well then,” Putnam said. 

An ‘I’ society

Harvard Professor Robert Putnam, who has spent a career studying the decline in civic connectedness, says the slow decline in voting, volunteering, spending time with friends, families or belonging to groups or clubs affects the health of our communities and civic institutions. (Courtesy photo)

Since that time, more surveys and research have been conducted around the state to get a sense of our collective civic health. For example, in 2001, 90 percent of New Hampshire residents said they trusted their neighbors. That figure dropped to 79 percent in 2019 but rose to 84 percent last year, according to the Carsey research.

“It looks like I predicted that, although it has been confirmed by many others,” he said of his “Bowling Alone” findings.

Putnam cites four key areas where this shows up:

  1. Social isolation. 

  2. Political polarization.

  3. Economic inequality.

  4. Cultural terms (how we show up for each other).

He said the slow decline in voting, volunteering, spending time with friends, families or belonging to groups or clubs affects the health of our communities and civic institutions. 

It also affects our health. Last year, the U.S. surgeon general, Dr. Vivek Murthy, released a report citing a public health crisis of loneliness, isolation and lack of connection in our country. Even before the pandemic, approximately half of U.S. adults reported experiencing measurable levels of loneliness. Disconnection fundamentally affects our mental, physical and societal health, according to the U.S. Department of Health and Human Services. 

Putnam said this shift over the last 50 years is because we’ve become an “I” society instead of a “we” society — meaning that we care more about ourselves than about our neighbors and communities. So, while connectedness and civic engagement may still be on the high side in New Hampshire, we aren’t much different from other states. 

 “Trust in each other is down. We’ve gotten less connected with each other,” he said.

While the pandemic had some effect, Putnam said the impact wasn’t as great as some may think. 

“When we look back in 20 years, COVID will be a blip — just a part of the basic downward trend,” he said. “The basic trend wasn’t caused by COVID. We are more turtle-like. We pull in and hunker down.”

Putnam said the country has seen swings in behavior before. From roughly 1900 to 1960, the country was trending in the other direction — the upswing. This pattern of what he called U-shaped curves was the subject of his 2020 book, written with Shaylyn Romney Garrett, “The Upswing: How America Came Together a Century Ago and How We Can Do It Again.”

Social media, he adds, doesn’t help, but isn’t the cause, either. 

“Like COVID, in the big picture, social media is a blip. It’s contributing, but it’s not the big story. We learned in COVID that we could Zoom with grandma, but it wasn’t the same as hugging grandma.”

What will it take to make a change? 

“That is exactly the whole point of my whole career,” Putnam said. “If it were easy to change, we would have done it by now. We are in a pickle.”

But, he said, change starts with each of us. 

“Do I have to worry about my neighbor?” he asked. “Yes, because it affects my life. We have to teach our kids the Golden Rule. That will work and that is the only way.” 

These articles are being shared by partners in the Granite State News Collaborative. For more information, visit collaborativenh.org.

New statewide report on New Hampshire’s civic health finds a very mixed bag

UNH Civic Health Index notes some concerning trends: increased political polarization and declines in connectedness and trust in local government

Editor’s Note: This article is part of an ongoing series taking a deeper look at the Civic Health Index and what it means for Granite Staters.

By Susan Geier, Granite State News Collaborative

New Hampshire has a long-standing reputation as a politically engaged, civically responsible state. We are proud of our first-in-the-nation presidential primary. Yet when you ask Granite Staters, our feelings and actions don’t always live up to that status.

State residents have many strengths when it comes to our collective civic health, say researchers at the University of New Hampshire’s Carsey School of Public Policy, but there are a few concerning trends. 

Connections across race, ethnicity and culture have increased. Trust in local media is holding steady. But people have mixed feelings when it comes to belonging to their community. Granite Staters are politically polarized and don’t always feel connected to their neighbors, and trust in local government is declining. 

These findings come from Carsey’s latest New Hampshire Civic Health Index. The CHI, for short, released Oct. 9, looks at who participates and who doesn’t in public life. This includes how much people trust each other, attend public meetings, get involved, vote and help their neighbors. 

“It’s a way to understand what is getting better, what is getting worse, and how we can help ourselves and our communities,” said Michelle Holt-Shannon, director and trustco-founder of NH Listens at the Carsey School. “That sort of gut check motivates me to keep checking in on this.” 

The CHI is composed of U.S. Census data and the Granite State Poll, a quarterly statewide survey of more than 1,000 respondents on public opinion and behavior concerning policy issues conducted by the Survey Center at UNH. This time, the poll included questions about people’s feelings about mattering and belonging.

The Civic Health Index is ‘a way to understand what is getting better, what is getting worse, and how we can help ourselves and our communities,’ says Michelle Holt-Shannon, director and co-founder of NH Listens at the Carsey School. (UNH photo)

The last CHI was published in 2020 using data from 2017 and 2019, and an update was needed, said authors Quixada Moore-Vissing, founder and principal of Public Engagement Partners, and Carrie Portrie, research assistant professor at Carsey, citing the pandemic, the murder of George Floyd in 2022, a rise in diversity, equity and inclusion efforts, the 2020 presidential election and the Jan. 6 attack on the U.S. Capitol in 2021. 

“Essentially, we couldn’t wait,” said Moore-Vissing. 

One of the CHI’s positive findings was that 53 percent of residents said they are connecting frequently across a different race/ethnicity/culture, up from 44 percent in the 2020 CHI. However, researchers continue to see a decline in the percentage of people getting involved in their communities and in our levels of trust in institutions — something that has been happening over the past two decades. 

In 2001, for example, 90 percent of state residents said they trusted their neighbors. Today, it’s at 84 percent. The CHI also found that people who feel like they matter has fallen by a third since 2019, from 76 percent to 43 percent. 

That feeling of connection — of mattering and belonging — is critical. 

“It’s easy to think it’s fluff, but it’s not,” said Holt-Shannon. “We actually have to connect and interact with people who are different from us. It helps us. It helps moderate all of us.”

One in five New Hampshire residents say they don’t feel emotionally connected to where they live, but 62 percent do.

“When people act locally, that’s where they can have the most impact and feel like they have the most agency, even though it's reflected back to us every day in the media how polarized we are,” Holt-Shannon said. “We see people every day who are talking across their differences to make their towns a better place.”

Measuring civic health

The CHI looks at three groups of civic health indicators: Civic awareness and engagement; connecting in community; and volunteering and giving

The index also looks at education, income, geographic location, gender, age and race. 

“Civic health is an outcome,” Moore-Vissing said. “Do people trust each other? Do people vote? Do people help their neighbors? But there has to be an infrastructure that helps facilitate that.”

Quixada Moore-Vissing, founder and principal of Public Engagement Partners, is one of the co-authors of the UNH Carsey School of Public Policy’s Civic Health Index. (Courtesy photo)

Civic infrastructure is not just made up of institutions, such as schools and government, but the spaces and places for people to connect. For example, what events and opportunities are available for people to get involved in a town? How transparent and accountable are public officials? Is it easy to speak at a public meeting?

“It’s a symbiotic relationship,” she said. 

The CHI findings back this up. Of those surveyed, 35 percent said they didn’t feel that they understood how their town works, and one in five aren’t comfortable with expressing their opinions in their town or city.

The research shows trust in the national government remains low, and trust in local government has continued to decline. Most people only sometimes or almost never trust national government, and that has shifted by political identity and level of education. 

Trust in the national government has dropped since 2001, and low trust has remained. In 2019, there was about equal distrust between Democrats and Republicans, but this shifted significantly in 2023 — now conservatives and libertarians almost never trust the national government, while progressives and liberals exhibit lower distrust. 

Andy Smith, director of the Survey Center and a political science professor at UNH, said the parties in power are more trusted by those who support that party. 

It’s also typical that people with a high school education are more likely to exhibit distrust than those with a college education —  which is supported by the findings. 

What is concerning, said Smith, is that when people are asked if they feel they can have an impact in their local community, 63 percent of people agreed, compared to 77 percent in 2019.

“That’s a pretty significant drop,” he said, adding that some of the blame may be attributed to COVID and divisive politics. “A whole lot of people feel angry and not listened to on the right and the left.”

When asked if they feel like they can have an impact in their local community, the percentage of Granite Staters saying they do fell from 77 percent in 2020 to 63 percent in 2023. ‘That’s a pretty significant drop,’ says Andy Smith, director of the UNH Survey Center. ‘A whole lot of people feel angry and not listened to on the right and the left.’ (UNH photo)

However, New Hampshire still has the highest rate of trust in government compared to other states, said Smith, adding that most people here and elsewhere don’t pay much attention to politics.

“People generally don’t know what the issues are or what is happening,” Smith said. “They don’t consume news like they did 30 years ago. We have much more access to news content now, yet we consume less news than our parents and grandparents did and our children even less.”

Local government

At the local level, in 2001, 52 percent of residents said they trusted local government, and now it’s down to 37 percent, according to the CHI.

“Voter turnout is quite high for the presidential elections, but it’s like 15 or 20 percent for local elections, and in places with town meetings even less,” Smith said. “People aren’t turning out for school board, town council or budget meetings. And those are the things that impact our daily lives the most — far more than whoever is elected president.”

Harvard Professor Robert Putnam, who has spent a career studying the decline in civic connectedness, says the slow decline in voting, volunteering, spending time with friends, families or belonging to groups or clubs affects the health of our communities and civic institutions. (Courtesy photo)

People in New Hampshire, like the rest of the country, don’t attend public meetings or belong to clubs, groups and organizations like we did in past decades, according to researchers. Even those who frequently did favors for neighbors has dropped by half, to a low of 5%.

Robert Putnam, a New Hampshire resident and retired Harvard professor, has been studying these issues for the past 50 years. He said our declining involvement in community institutions has harmed our civic infrastructure.

“This decline allows you to question the fundamental good of those institutions,” Putnam said. 

And that affects our feelings of trust, mattering, and belonging. That sense of connection and belonging is critically important, said Will Stewart, executive director of Leadership New Hampshire and former head of Stay Work Play, a nonprofit that works to attract young people to live and stay in New Hampshire. That sense of connection is so important that Stay Work Play made it a key part of its latest strategic plan. 

“Young people are part of a generation that is more mobile and transient, and therefore more likely to leave the state. We want to help them put down roots,” he said. 

Smith said it’s clear we need to repair our trust in government and institutions. 

“New Hampshire needs to improve our civic education in primary and secondary schools,” Smith said. “(Students) need to be educated about what it means to be citizens and what their responsibilities are. This is by far the most important thing we can do.” 

The decline in connectedness and involvement in the community ‘is more concerning in New Hampshire,’ says Will Stewart, executive director of Leadership New Hampshire and former head of Stay Work Play, because the state is ‘reliant on people being civically engaged.’ (Courtesy photo)

Stewart agreed and said, “What is more concerning in New Hampshire is that we are so reliant on people being civically engaged. We rely on volunteers for select boards, school boards, zoning boards, civic clubs — even passing the plate at church. Our reliance on volunteers has a disproportionate effect in New Hampshire versus the rest of the country.” 

The state’s legislative body, for example, is made up of volunteers — 400 state representatives and 24 state senators who get paid $100 a year, plus mileage. 

Still, Stewart said he is hopeful things will begin to change. 

“I hope it’s bottoming out. This has happened before in American history over the centuries and decades — it’s not unique to New Hampshire.”

These articles are being shared by partners in the Granite State News Collaborative. For more information, visitcollaborativenh.org.