At the beginning of 2020, Sport & Spine Physical Therapy, Inc. had moved into a new space. It was bigger than their old location and, importantly, didn’t have any shared entrances or waiting rooms. With a medical background and the new, safer space on his side, Campbell was confident that he could keep treating patients safely. Still, patients were wary about coming in for treatment that they saw as non-essential.

Campbell knew that he had to make people comfortable coming in the door, not only for the sake of his business, but in order to keep his patients healthy. He extended patient appointments from 30 minutes to 40, in order to have fewer people in the clinic at a time and to allow for cleaning between appointments. Both practitioners and patients have appreciated the longer time slots, Campbell said.