The University of New Hampshire’s Carsey School of Public Policy released its 2024 Civic Health Index this month. The report examines several aspects of public life, including how much people trust each other and government institutions, attend public meetings, vote, and help their neighbors. On this episode of “The State We’re In,” Carsey School of Public Policy Interim Associate Director Michele Holt-Shannon and the report’s author, Quixada Moore-Vissing, founder of Public Engagement Partners discuss the findings.
By Rosemary Ford and Caitlin Agnew
This article has been edited for length and clarity.
Melanie Plenda:
Michele, can you tell us more about the background of the Civic Health Index?
Michele Holt-Shannon:
A lot has happened — not just the pandemic, a lot of just increasing division in our country. We had the Jan. 6 incident at the Capitol building, the murder of George Floyd, the response to that, and certainly that experience of the pandemic that really varied for people across the country, depending on their job and where they lived. We had questions around connecting with neighbors, volunteering, helping each other, feeling like you matter and belong. So there's, there's some data to look at today and to discuss and help us think about what we can do in the future.
Melanie Plenda:
Quixada, how was the data gathered for this report and how long did it take?
Quixada Moore-Vissing:
We really wanted to understand how the pandemic and these other events of 2020 actually impact civic health in New Hampshire. Did it impact civic health? That was one of our big questions. So we looked at both pre-pandemic data, pandemic-level data, and then post-pandemic-level data to just kind of see what the changes are. Are there impacts during this point in time?
We used two data sources for the report. One so is the U.S. Census, and it has a civic engagement and volunteering supplement and a voting supplement. We pulled from both of those census supplements, but we also ran our own survey through the Granite State Poll, and we had used the Granite State Poll in the past, so we were able to make some longitudinal comparisons there as well.
Melanie Plenda:
What were some of the report’s key findings?
Quixada Moore-Vissing:
One of the big things that we found that was a surprise is that New Hampshire residents are feeling they matter less to their communities than they did in 2019. In 2019, we were at 76% of New Hampshire residents felt like they matter to their communities, and that fell to 43%. That's a 30 percentage point decrease.
Connected to that, we also learned that we're generally connecting a bit less with others than we were before the pandemic. New Hampshire residents who do favors for their neighbors, helping someone, loan a lawnmower, or move an air conditioner — that fell from 11% to 5%. In terms of people working to do positive things for their community, that fell from 27% in 2019 to 21% in 2021. Granite Staters are also hearing from or spending less time with their family and friends, from 85% to 81% — that data point is all 2021 data. So it'll be interesting to see in the next census data pool, if some of that rebounds, or if it stays the same.
Some of the other things we found are that New Hampshire residents are attending public meetings less, so that that fell from 19% in 2019 to 12% in 2021. We also found that New Hampshire residents have a slight majority engaging across race, ethnicity, or culture that's different from their own. So that was another finding.
In terms of voting — which I know is everyone's top of mind right now with the election coming up — we found that in the 2020 election there was record voter turnout across the nation. New Hampshire mirrored that trend, both in 2020 and in the midterm elections. In 2022, we had surges in voter turnout. We were above the rest of the country in that, but we kind of sort of mirrored that national trend. But one of the concerning things we saw about voting is that urban residents actually were voting less than suburban or rural residents in that election. 76% of rural people voted, for instance, in the 2020 election, compared with 57% of urban residents.
We never measured belonging before in New Hampshire. What we found, in general, is that about half of New Hampshire residents are feeling like they belong to their local communities, but about half are feeling that they don't. So 49% of New Hampshire residents share that they belong in their local community; 59% felt comfortable expressing their opinions in their local community. About 55% felt satisfied with their relationships with others in the local community, and 62% felt connected to their local community. So, it depends how you slice the cake, right? We could see this as a positive that we've got slight majorities feeling like they belong, but you could also say that there's about 50% of people in a lot of these outcomes that aren't feeling like they belong.
Then the last thing that I wanted to mention, which is a big one, is that our trust in government in New Hampshire has dropped significantly since 2001 — that's trust both in national and local government. The trust in the national government is a more severe plummet. In 2001, about 31% of New Hampshire residents felt trust in the national government. It's now down to 17%, but actually only 1% of New Hampshire residents trust the national government all of the time, and about 49% almost never, trust the national government. Trust from 2019 to 2024 in the national government stayed about the same. So it was low in 2019 and just kind of stayed low.
Trust in local government also fell from 2001 so we saw it fall from 53% to 36%, and then it stayed about the same from 2019 to 2024. So, interestingly, we're not seeing huge drops in trust in government from pre- and post-pandemic, but we are just seeing a general decline in trusting in both national and local governments since 2001.
Melanie Plenda:
Let’s explore some of those findings a bit more. Michele. When residents say they matter less and engage less, what does that mean and why should we all be concerned about that?
Michele Holt-Shannon:
The mattering question is compelling, because people interpret it and answer the question differently. I'll note that some of the folks watching this may be familiar with the Youth Risk Behavior Survey that's done in schools. One of the questions on that survey a few years ago was whether or not young people feel like they matter to their community. The question wasn't there for a couple of years, and it's back now. I think it is an interesting one to think about, because I have a reaction that I hope people feel like they matter. When that number is low, it is concerning, and it says something about the state of community, of connectedness — of civic health, broadly. I think it can be a red flag when mattering numbers are low, when fewer people feel like they matter to a community. So it's a way of giving us a chance to say, we want that number to be higher. We want that number to be higher for young people, we want that number to be higher for everyone — that people would feel like they can engage, share their opinions and influence the community where they live.
Melanie Plenda:
Quixada, trust in local and national government is at an all-time low. Why is that, and what does that mean for the community?
Quixada Moore-Vissing:
One of the frustrations about survey research is, we ask a question, such as how much do you trust the government? How much do you trust the national government? How much do you trust the local government? And people pick an option. I trust the government a lot or I trust the government not so much. What we don't know is the story behind that. What is behind the lack or loss of trust?
But I can make some guesses. I think the one thing that's going on with trust nationally is that we've become such a polarized country, and that polarization at the national level is trickling down to the state level and is trickling down to local communities and public meetings. The fact is that whoever is elected, whatever party, there will be some people who are alienated by that leadership simply because of the party identity and how they conceptualize that now. I do think it's possible for a Democratic leader to try to really be inclusive of a lot of Republican ideas or a Republican leader to be inclusive of a lot of Democratic ideas, especially at the local level, and really, really listen to those points of view.
The other thing that I think has been really difficult for trust in government is the amount of misinformation that we have right now, where it's very hard to know what is truth and what is something that has been fictionalized to try to sort of influence people towards a certain policy outcome. I think that's a big reason why we need lots of media literacy in our K-12 education to try to help prepare the next generations of Americans to be able to sort of make those judgments based on facts.
I think there’s also a lot that government can do, particularly at the local level to try to build up trust. I would say some local governments are pretty good at these things, and some local governments aren’t. These are things like just being transparent about your processes. How do you make decisions? Why did you make a decision? Being inclusive about your processes. Did you really hear from everybody in the community? Did you go out of your way to hold a meeting at a time that would work for folks who were at work, or different kinds of populations in the community? Then also demonstrating responsiveness and following through when there's lots of people in the community asking about something or expressing concerns. If you gather the community and ask for their opinion, you actually follow through and tell them how their opinions were used to make a decision.
Melanie Plenda:
Michele, now that this report is completed, what happens next? How can this information be used? What needs further study?
Michele Holt-Shannon:
We hope people will certainly read this report and think about how it applies to their own work and community. One of the things that we're thinking about is voting. It is top of mind right now with the election coming up, and we are curious about some of those patterns. Are there linkages in terms of mattering and voting, and are there linkages across political identity and voting, and certainly digging into that urban-rural-suburban connection. We work with schools and towns and government commissions and nonprofits and help them think about how more people and more organizations are trying to engage the public or engage people in their community. How can they do that in ways that build trust, that are authentic?
I think we also are looking forward to understanding, as New Hampshire's diversity grows, what are the ways that we can foster belonging across differences in lots of different ways — racial, political, economic, and so on. Are we living in very isolated groupings, and are there ways to foster people coming together across different groups that help people feel connected to their community and interacting with people who are different from themselves, which is something that is helpful for us to do.
We all have biases. We all have experiences that you know can be limiting, and then we don't know what we don't know. Until we meet other people. So talking across politics, I will say, is one thing that it actually can help us feel better and more hopeful about the direction of the country. If we get into a place where we're not talking with people who vote differently than us, then if I do that for too long, I'm starting to make up stories about the people who vote differently from me, and I need to interact. And for me, those people are in my family, and so I especially want to interact and save those relationships. So I think there's lots to think about personally in reading this — like, what do I want to do more of? And then also, as someone who works with communities, how do we help communities engage authentically, foster trust and enfranchise their community members?
Melanie Plenda:
This question is for both of you — what is the major takeaway for New Hampshire residents about this report, and what do you advise them to do about it?
Quixada Moore-Vissing:
We’ve presented some research findings to viewers of this show, and I hope that you can take action. The point of doing these reports is to actually inform some interventions around civic health that you build and can move positive outcomes forward and in the state. So that would be one thing.
The other, I would say, is I think a lot of us are feeling pretty powerless when we look at national democracy and civic health right now. There's a lot going on nationally, and it can feel like you can’t even make a difference with the complexity of what's happening. The fact is, it's going to be hard to impact national policy sitting from our homes in New Hampshire, but what we can do is act locally and try to strengthen civic health at the local level.
For some of you, this may be work that you take on through an organization that you work with, that you volunteer with, but this can also be very individual behavior. Small acts, like showing someone in your community that they matter to you who might not know that. Some other things that can be done is that institutions, like local government, public schools, nonprofits, can try to brainstorm, “What are three ways this year that we can build community trust, and let's do that as part of our strategic plan.” I really encourage that at every level. I hope that we can take action around civic health. I am an idealist, but I do believe that if a lot of people are influencing their direct spheres of reference, that it can be a ripple effect, and that change can happen. So I hope to see that positive change in New Hampshire.
Michele Holt-Shannon:
I have to double down on local because it's where most of us have a stronger tie. We have relationships locally that start to be more distant the further away they are geographically. That's a place where I think you can think small but still have a big outcome, you can go out and meet more of your neighbors or go join a group in the community. From an individual level to all the things that you can do at your job, your organization, and a community group that you're a part of — I think little things pay off.
Melanie Plenda:
Thank you for joining us, Carsey School of Public Policy Interim Associate Director Michele Holt-Shannon and report author and founder of Public Engagement Partners Quixada Moore-Vissing.
“The State We’re In” is a weekly digital public affairs show produced by NH PBS and The Marlin Fitzwater Center for Communications. It is shared with partners in the Granite State News Collaborative, of which both organizations are members. These articles are being shared by partners in the Granite State News Collaborative. For more information, visit collaborativenh.org.